Customer Reviews- 'was this review helpful' not working.

[lynnimak]

We have the customer product review feature on our website which is working well (although customers seem more reluctant than I expected to actually write reviews!).However I have only just spotted that the ‘was this review helpful to you’ function does not appear to be working correctly since the numbers of positive reviews stated seems to change at random. For example for a review of one of our products the numbers stated ‘2371 of 2967 people found this review helpful’ and then an hour later changed to ‘48 of 2772 people’. Anyone had similar experiences or know what could be going wrong? Maybe this is what is putting off our potential reviewers! Our web address is http://www.zmsystems.co.uk.

[GreenbarnWeb]

Hi

I had a quick look at your website and tried out the like yes and no links, it seems to be working OK.

[lynnimak]

I agree that when testing them the yes and no buttons appear to be working ok. However I have been keeping an eye on the totals for numbers of yes and nos for several reviews and they seem to change at random some actually going down as in the example I have mentioned already. How can this be correct? Also the total number of ratings for a review can change by several thousand within an hour. We have website tracking so we know that we just don't get those kinds of numbers of visitors. My main concern is that if a potential reviewer sees that some reviews appear to be getting an approval rating of just 2% it would put them off submitting a review. Is it possible to remove these review approval rating totals from the review function?

[GreenbarnWeb]

Hi
If you can email me directly the login information (ftp and admin login) I will have a closer look at that.

[lynnimak]

After my postings on this forum Howard kindly added some coding so that only real people can rate the reviews rather than robots. However this hasn’t worked and we are still getting the same problem, probably due to robots that do not report as robots. Apparently the only option now is to remove the ratings option from the reviews. Could anyone help me with locating and removing this piece of coding please? Many thanks.

[GreenbarnWeb]

Hi Lynn,
To remove that part you would need to edit the includes for that.
In the admin goto:
Home > ClickCartPro XCS > Displays: Skins, Menus, XHTML Includes and Messages > Manage XHTML Includes
Update Product Review Large Display
From the Include File Contents* you need to remove the following parts:

Code: Select all

print 'Helpful <a href="' . $link_nameup  . '" title="USEFULUP">[+]</a> ';
print '<a href="' . $link_namedn  . '" title="USEFULDN">[-]</a> | ';

Code: Select all

    print '<p>Help other customers find the most helpful reviews</p>' . $eol;
    $usefulyes   = $this->link_namespace($app,'usefulyes',array('ref'    => $data['id'],
    'prodref'    => $proddisp['id'],
    'currentns'  => $currentns,
    'usefulyes'  => $data['usefulyes']));
    $usefulno   = $this->link_namespace($app,'usefulno',array('ref'    => $data['id'],
    'prodref'    => $proddisp['id'],
    'currentns'  => $currentns,
    'usefulno'  => $data['usefulno']));

    print '<p class="inline">Was this review helpful to you? <a class="khxc_cartbutton" href="' . $usefulyes . '" title="Yes Helpful Review">Yes</a> <a class="khxc_cartbutton" href="' . $usefulno . '" title="No Helpful Review">No</a></p>' . $eol;

[lynnimak]

Many thanks Howard. I’ve deleted those bits and that’s worked.
I’ve just discovered another problem with the product review feature. For some of our products we have related items. If there are customer reviews for any of the related items and you click on the ‘read customer review’ button for that related item, the link takes you to the reviews for the actual product that has the related items beneath it instead of the related item itself. Eg. If you view the long description for one of our products ZM Spirulina Flake http://www.zmsystems.co.uk/index.php?ap ... &ref=flksp you see several related items underneath. One of the related items is ZM Large Premium Granular. Without clicking on the actual item now click on the link which says ‘read 3 customer reviews’ and the link takes you to the reviews for ZM Spirulina Flake instead of ZM Large Premium Granular.
It would be great if you could help me out with this too please.

[lynnimak]

I subsequently discovered that in addition to the code indicated above, I also had to remove the following bits of code to prevent the "x of x people found this review helpful" line showing for each review.

Code: Select all

// Print if this is helpful
    if (!(empty($data['usefulyes']))) {
        $totaluseful = $data['usefulyes'] + $data['usefulno'];
        print '<p>' . $data['usefulyes'] . ' of ' . $totaluseful . ' people found this review helpful:' . $eol;
       
    }  // End of if statement.


[GreenbarnWeb]

Hi Lynn,
I have fixed the problem with the related product display and the review link. I have updated the product review module fixing the problems you have had and is available to all customers of that module; please contact us directly for the update.

[lynnimak]

Thanks Howard. It all seems to be working ok now.