Callback Failure WorldPay

[Newalan]

By the way the call back wasn't working before addition of the scripts you pointed out. Ok so the XCS Skin is not compatible with XCS so what do I do now? Thank you for finding the problem but what is the solution.

Anybody buying the skin to go with XCS will have the same problem, so is it going to be fixed?

Alan

[GreenbarnWeb]

Hi Alan,

The skin as provided is compatible XCS and it would work with WorldPay, the problem area I have indicated are changes to the skin provided.

[Newalan]

Hi Alan,

The skin as provided is compatible XCS and it would work with WorldPay, the problem area I have indicated are changes to the skin provided.

The W3C validator and the Banner script you pointed out were added around the 17th of August. I have orders prior to that with callback failure. So I am afraid there is more to the Skin script.

Alan

[Newalan]

It would appear that the WC3 validator script was added much earlier than 17th. I removed the WC3 validator script and the banner script and I did get the callback response.

I reinserted the WC3 script and no callback, so I removed it and inserted the Banner script only and the callback is fine with that script so it is only the WC3 script that is not compatible. I am happy with that don't need to have the WC3 script but do need the banner exchange script for my marketing.

Thank you for taking the time to look at the problem. Much appreciated.

Alan

[Newalan]

Hi Alan,
I can see from the WorldPay and the CCP Admin the Worldpay interface is working.
The problem is that when you come back from WorldPay it is done under a secure webpage, as some parts of your skin does not support that the page is not formatted correctly.
These are the problem parts of the skin:

Code: Select all

 
 
<a href="http://validator.w3.org/check?uri=referer"><img
        src="http://www.w3.org/Icons/valid-xhtml10"
        alt="Valid XHTML 1.0 Strict" height="31" width="88" /></a>
 
&nbsp;
 
 <a href="http://jigsaw.w3.org/css-validator/check/referer">
        <img style="border:0;width:88px;height:31px"
            src="http://jigsaw.w3.org/css-validator/images/vcss"
            alt="Valid CSS!" /></a>
         
&nbsp;
 
<a href="http://jigsaw.w3.org/css-validator/check/referer">
    <img style="border:0;width:88px;height:31px"
        src="http://jigsaw.w3.org/css-validator/images/vcss-blue"
        alt="Valid CSS!" /></a>
 

Code: Select all

<!--
document.writeln(" <center><TABLE CELLPADDING=\"0\" CELLSPACING=\"0\" WIDTH=\"468\" BORDER=\"0\"> ");
document.writeln(" <TR><TD><IFRAME SRC=\"http://www.ukbanners.com/cgi/banners.cgi?i=1;account=B108753;page=1\" WIDTH=\"468\" HEIGHT=\"60\" FRAMEBORDER=\"0\" MARGINHEIGHT=\"0\" MARGINWIDTH=\"0\" SCROLLING=\"NO\"></IFRAME></TD></TR> ");
document.writeln(" <TR><TD><A HREF=\"http://www.ukbanners.com\" TARGET=\"_parent\"> ");
document.writeln(" <IMG SRC=\"http://www.ukbanners.com/ukbannersbar.gif\" ALT=\"website promotion\" WIDTH=468 HEIGHT=14 BORDER=0></A></TD></TR> ");
document.writeln(" </TABLE></center> ");
 // -->

Having removed both the above scripts from the website (as you pointed out being the cause of Callback Failure) The orders are still coming in without the callback. When I order myself there is no problem but when a customer does so there is no callback.

Any more solutions?

Alan

[GreenbarnWeb]

Hi Alan,
Is that all customers?
Due to the nature of the callback some will fail as this is done in the customer browser due the customers disconnecting before the call back or their connection failing at the wrong time.

[Newalan]

Hi Alan,
Is that all customers?
Due to the nature of the callback some will fail as this is done in the customer browser due the customers disconnecting before the call back or their connection failing at the wrong time.

the callback failure has been random I will monitor this closely to how many in a given 10 fails.

Alan

[Newalan]

Hello agai,

Reference callback not working I am not entirely convinced that the callback fails due to customer closing their browser too early.

If the above was the case why should orders fail to be passed on to my default mail address if the customer was using PayPal and not (WorldPay).

I suspect there is something to do with the Skin Script. Can you please have another look because this is just causing more hassle.

Alan

[GreenbarnWeb]

Hi Alan,

I had a quick look at the skin and cannot see any potential problems, the paypal and worldpay do use the same return mechanism. So if you are only having problems with worldpay and not paypal it does seem to indicate there may be a problem with worldpay.

It is always difficult track down intermittent problems.

If you want to change the skin on the return page to see if that helps then in the admin goto:
Home > ClickCartPro XCS > Application: Profile and Namespaces > Manage Program Namespaces
Update procgwresp
Change Default Skin

[Newalan]

Hello Howard,

It's happening on both the WorldPay and PayPal,. So have I understood right that I can change the skin to effect the return page only? I understand that the rest of the site can retain the current skin?

Alan