Shopping Cart Software

Shopping Cart Software ClickCartPro XCS Version
corner image corner image

Buy Magento, not CCP and GBW!

Buy Magento, not CCP and GBW!

Postby Antenociti » 29 Aug 2010 17:47

We finally found a solution for the god-awful UK version of CCP and GBW's Howard Gilpin's total contempt for his cusomters: its another shopping cart and another company.


Howard is contemptuous of his cusomters and, after being paid, really doesnt give a toss about hsi customers.

Whilst supposedly fixing a problem with his code on our CCP 6 version he broke another part of our cart.

He then refused to fix that part he had broken unless we paid him to do so.

That's right: he broke it, but we must pay him to fix it.

We would like to warn all potential cusotmers, and all exisitng customers, than the reason why GBW and Howard Gilpin were kicked into touch by the company that originally developed CCP were completely legitimate: i.e. contniuing and persistent complaints about his terrible level of cusotmer service, as well as shoddy coding.

It is a crying shame that we did not know this before placing the well-being of our company into his hands, his code and his god-awful attitude.

You have been warned - do NOT buy the UK version of CCP and do NOT deal with GBW or Howard Gilpin.

As a final example of the level to which this man will stoop, if you check out some of the "reviews" of CCP on various website you will find a number of them written by a certain H. Gilpin: That's right - he poses as his own cusotmer to write glowing reviews of his own software!

Truly despicable service and if you want a far better cart system, with legitimate service then try magento...or frankly anything so long as GBW and H Gilpin have nothing to do with it at all.
Antenociti
 
Posts: 132
Joined: 01 Apr 2010 13:40

Re: Buy Magento, not CCP and GBW!

Postby GreenbarnWeb » 02 Sep 2010 15:34

Dear Jed Norton,

We finally found a solution for the god-awful UK version of CCP and GBW's Howard Gilpin's total contempt for his cusomters: its another shopping cart and another company.


Howard is contemptuous of his cusomters and, after being paid, really doesnt give a toss about hsi customers.

Answer:
This is not true, I have been selling the ClickCartPro software for over 6 years to thousands of customers, and I always try my best to be helpful.

I think the main problem with Jed was him not being able to understand the way we provide the technical support for the ClickCartPro product. Basically we provide free support via this online forum and we offer types of paid support this is outlined on our website. I have tried my best to provide support to Jed’s more than 500 posts on this forum.

http://www.clickcartpro.co.uk/display/S ... _info.html

Whilst supposedly fixing a problem with his code on our CCP 6 version he broke another part of our cart.

He then refused to fix that part he had broken unless we paid him to do so.

That's right: he broke it, but we must pay him to fix it.

Answer:
Yes we did fix a problem on your website; we did not break another part of your website. We responded on the forum on how to fix this other problem you had.

viewtopic.php?f=6&t=242

We would like to warn all potential cusotmers, and all exisitng customers, than the reason why GBW and Howard Gilpin were kicked into touch by the company that originally developed CCP were completely legitimate: i.e. contniuing and persistent complaints about his terrible level of cusotmer service, as well as shoddy coding.

Answer:
Again not true. We are upfront that we have had problems with Kryptronic the original developer of the software, we have a notice on our website and on this forum.

http://www.clickcartpro.co.uk/newsshow/ ... _news.html

We have a valid contract that gives us exclusive rights to produce a European version of the software with exclusive software features and payment gateways. We also hold the European trademark for the software.

With hindsight the main problem was that Kryptronic was making losses during 2009 and I know that they did not make payments to Zipskins and Dave Martin (Kryptronic Support Man) for most of 2009. Dave Martin left because Kryptronic stopped paying him. This caused Kryptronic to try and take over the European market as the sales were 4 times more than in the US.

As a final example of the level to which this man will stoop, if you check out some of the "reviews" of CCP on various website you will find a number of them written by a certain H. Gilpin: That's right - he poses as his own cusotmer to write glowing reviews of his own software!

Answer:
Partly true. Yes I did post a review of the ClickCartPro software on a review website using my own name, this was about 1-2 years before I got involved with selling the software. I see that Jed was been posting negative reviews about CickCartPro software, but he does not us his own name.

Truly despicable service and if you want a far better cart system, with legitimate service then try magento...or frankly anything so long as GBW and H Gilpin have nothing to do with it at all.

Answer:
Am sure that Magento is a good shopping cart, the cheapest paid for version is $2,995 per year. The free 'community' edition, but this is described as for 'expert developers and technical enthusiasts in non-mission critical environments. Intended for those with the time and resources needed to solve issues independently. '

Whichever version you use of Magento it will not fulfil the UK/EU requirements for VAT, Royal Mail Shipping, UK Companies Registration Information etc.
Howard Galpin
http://www.greenbarnweb.com
http://www.clickcartpro.co.uk - UK Customised version
http://www.clickcartpro.eu.com - European Customised version
GreenbarnWeb
Site Admin
 
Posts: 1191
Joined: 29 Jul 2009 10:58

Re: Buy Magento, not CCP and GBW!

Postby Sproz » 02 Sep 2010 21:22

Well I have no complaints about CCP Uk or Howard, infact the opposite is true, for the few questions I have had regarding what i think is an excellent value UK customised software package Howard has answered promptly and professionally.
I think some of Jedwards comments on here are quite rude and un called for.
Sproz
 
Posts: 3
Joined: 14 Jun 2010 16:44

Re: Buy Magento, not CCP and GBW!

Postby knightrideruk » 03 Sep 2010 08:16

Hi,

We are a new user to to CCP and purchased an XCS Pro licence. Whilst we have had several problems with parts of the program Howard has always responded and sorted the problem. So far the program has remained stable and caused no real problems. Look at our posts to see what we have encountered and how quickly Howard responded (and this is not paid for support).

Regards
Knightrideruk

Out of the darkness comes light...
knightrideruk
 
Posts: 31
Joined: 19 Jul 2010 13:21

Re: Buy Magento, not CCP and GBW!

Postby coldfuel » 07 Sep 2010 12:59

You can't please everyone, all the time.
- Steve
http://www.coldfuel.co.uk
Specialists in ClickCartPro Ecommerce Solutions
coldfuel
 
Posts: 142
Joined: 14 Oct 2009 17:22

Re: Buy Magento, not CCP and GBW!

Postby Anbar » 14 Sep 2010 20:34

Total rubbish Howard.

You ahve been, from the start, dishonest with us and only the threat of legal action had you respond to us AT ALL, on a number of occaisions.

Your most recent refusal to fix a problem that YOU caused, is the best sign of how totally untrustworthy you have been and are.

We told you that you have broken part of our cart and asked you to fix what you had broken.

You refused.

We event ried to fix the issue ourselves using your instructions once it became clear that you had ZERO interest in fixing what YOU had broken.

The instructions did not work.

We told you this.

You ignored our post and emails.

You still ahve neither answered post, email or telephone messages.

And we still have a broken cart element, broken by you, which you wont even ahve the deceny to fix...hell you dont even ahve the deceny to respond to us AT ALL.
----------

Kryptronic kicked you into touch because of two major issues:
1) Shoddy coding which caused too many problems which they constantly had to fix - we have this to be the case also
2) Lousy customer service resulting in unhappy customers - we ahve found this to be the case also

-------

On top of this let us not forget that EVERY single element of the cart that we asked you to code for us did not work.

In every case we had to investigate and "prove" to you that ti ddint work, then on 2 occaisions start legal proceedings before you could be bothered to even attempt to fix the shoddy code.

And after you fixed the code? It didnt work on 2 occaisions and we ahd to, once agian, go through the drawn-out horrendous process of forcing you to fix crappy coding which you always sought to receive more payment for, rahter than just fixing it as you are obliged to.

Anybody foolish enough to entrust their business to you is walking a tightrope of incompetence and dishonest business practices by you.

If this were not the case why is it, many weeks after the fact, that our cart has still not been fixed by you?

You broke it - there is NO doubt about that. So why cant you fix it Howard?

-----------

I think some of Jedwards comments on here are quite rude and un called for.


I think you haven't got the first idea of what you are talking about. I hope you dont have to find out either, because if you do it will mean that Howard will have helped ruin your business and cost you tens of thousands of pounds in lost business; with customers unable to complete orders, with baskets that vanish for no reason, with addresses that vanish, impossible checkouts and horrendous coding cock-ups.

If you think truthful commentary on such matters is cause for jocularity, then i suspect you may very well be just one more instance of Howard logging on to a forum, under a different name, and pretending to praise his own work.

Oh! Didn't you know that he does that? :oops:

If you represent an actual company, then i suggest you make a note of the date and time, your attempt at wit, then hope it doesn't return to bite you in the ass at a later date.

------------------

I always try my best to be helpful.


Out right lies Howard.

We emailed you with a problem and you refused to answer us by email.
You refused to do ANYTHING at all, in fact, until we joined this forum and posted the exact same information on this forum. Following which you didn't respond for days.
Mind you, that probably is YOUR definition of "trying to be helpful".

Indeed, why dont we rmeind readers why you even look at this forum? Initially you visite dit about once a week, want to tell the readers why you visit it more now? Want to tell them you only read and answer here at least once a day because we threatened to sue you if you didnt?

So how was that "helpful"? It wasnt really was it.

I always try my best to be helpful.


In that case why have you not fixed the part of our cart that you broke?

How about it Howard? Its pretty simple for people to work out if you are being honest in your claims quoted above isnt it? "I always try my best to be helpful."

Total, unadulterated, rubbish and an outright lie.

You have not even tried to be helpful, you dont answer email or telephone messages and you seek money to fix problems that you ahve caused.

How on earth do you classify that as "Helpful"?

Go on, just on that one single issue, just try to explain how you are being helpful by refusing to fix a problem that YOU caused?
Anbar
 
Posts: 236
Joined: 14 Jan 2010 19:08

Re: Buy Magento, not CCP and GBW!

Postby Anbar » 14 Sep 2010 20:50

I see that Jed was been posting negative reviews about CickCartPro software, but he does not us his own name.


Howard, i've not done any such thing.

When you see my review you will know it - because it will be on new domains using your name, company name and product names in them, as full and detailed reviews of your destruction of our company and online presence.


Am sure that Magento is a good shopping cart, the cheapest paid for version is $2,995 per year. The free 'community' edition, but this is described as for 'expert developers and technical enthusiasts in non-mission critical environments. Intended for those with the time and resources needed to solve issues independently. '

Whichever version you use of Magento it will not fulfil the UK/EU requirements for VAT, Royal Mail Shipping, UK Companies Registration Information etc.


It is entertaining, and unsurprising, to note that every single comment that you make is wrong. We have an expert developer, a real one, not a cowboy one-man operation like you, doing the cart for us, for substantially less than that.

They actually bother to talk to their customers promptly, they dont force them on to high-rate numbers and they dont dump them with crap code and demand payment for fixing their own cockups (indeed they havent made any to fix). And it works fine for UK VAT, Royal Mail (for which you STILL provide wrong information) and UK company registration.

But, let's be honest - did I really expect you to either know what you were tlaking about, and if you did, to tell the truth?

Take a guess at the answers....


I, my wife and all the people who work for us, regret the day we ever heard of you, your company and your half-arsed shoddy attempts at coding. You have caused us, and continue to cause us, nothing but time, money, stress and heartache. You have all-but ruined our business and you dont even have the deceny to fix the problems you cause, nor tell your other customers the truth.

Indeed you dont evne ahve the deceny to respond to us by any other means than hiding behind a forum.

We were supposed to be your customer, you made us feel, and you teated us, like shit from start to finish.

Fromt he very moment that you took our money without bothering to tell us an update was out the next week, you have been deceiptful, deceptive, underhand and totally untrustworthy.

If you actually had one single shred of decency you would 'man-up' and refund us our money at the end of this month - because your code is rubbish, the bespoke work you ahve done for us never worked properly and you've still left us with only partial functionality - so much so that we've had to go to a proper developer and pay them to provide a different cart that actually works.

If you want to prove that you "always try to be helpful" then send me cheque at the end of this month, other than that I cant see any way you could be helpful unless you have a time machine handy.
Anbar
 
Posts: 236
Joined: 14 Jan 2010 19:08

Re: Buy Magento, not CCP and GBW!

Postby Antenociti » 15 Sep 2010 15:05

It's really very simple:

Howard logged into our website to fix Google Analytics which wasn't working.

In the process he broke a seperate section of the website.

He has, and is, refusing to fix it as he feels that it is not his responsibility to fix things that he broke.

If you want that sort of person to work on your website, where he holds no responsibility whatsoever for his actions and will not fix things that he breaks, then Howard is your man.

On the other hand if you feel that you want people to fix the things that they break, and to do so without seeking extra payment, then Howard is not your man.

Any person who breaks something, and then refuses to fix it, is clearly not being helpful. To see Howard claiming that he is "always" helpful is a blatant lie: he is not and, in this case, he has not even tried to be. Helpful people do not break things and then say "Tough, fix it yourself!".

Simples.
Rox.
Antenociti
 
Posts: 132
Joined: 01 Apr 2010 13:40

Re: Buy Magento, not CCP and GBW!

Postby Antenociti » 17 Sep 2010 13:47

GreenbarnWeb wrote:Answer:
Yes we did fix a problem on your website; we did not break another part of your website. We responded on the forum on how to fix this other problem you had.


What an outright liar you are Howard.

The "Last page visited" was working fine, then you logged in to "fix" google analytics - afterwards the "last page visited" only pulls up a message "googleanalytics".

Saying that you did not break that is an absolute, outright lie.

Hear that folks - he is lying to you. I can say that safely without fear of any action from him, because it is proveably true.

He then refused to fix what he broke, gave us a method to fix it, which didn't work, and subsequently has not responded to a single message, post or telephone call.


...and sill is doing so.


Going to admit that you are lying now Howard? Or keep miss-informing everybody on this forum about how you not only did what we said but are now posting outright lies to us and everybody else on this forum?

How you can live with yourself is beyond me: you just make things up and when things dont go your way you either pretend they didnt happen or you just make something up. It's astonishing in it brazeness, even more so tha tyou would put in text something so outrageously untrue as the above quote of yours.

its just flat-out lie. :oops:
Antenociti
 
Posts: 132
Joined: 01 Apr 2010 13:40

Re: Buy Magento, not CCP and GBW!

Postby GreenbarnWeb » 30 Sep 2010 15:40

Hi

We are upfront that we have had problems with Kryptronic the original developer of the software, we have a notice on our website and on this forum.

http://www.clickcartpro.co.uk/newsshow/ ... _news.html
We have a valid contract that gives us exclusive rights to produce a European version of the software with exclusive software features and payment gateways. We also hold the European trademark for the software.

With hindsight the main problem was that Kryptronic was making losses during 2009 and I know that they did not make payments to Zipskins and Dave Martin (Kryptronic Support Man) for most of 2009. Dave Martin left because Kryptronic stopped paying him. This caused Kryptronic to try and take over the European market as the sales were 4 times more than in the US.
Howard Galpin
http://www.greenbarnweb.com
http://www.clickcartpro.co.uk - UK Customised version
http://www.clickcartpro.eu.com - European Customised version
GreenbarnWeb
Site Admin
 
Posts: 1191
Joined: 29 Jul 2009 10:58

Next

Return to General E-Commerce Discussion

Who is online

Users browsing this forum: No registered users and 1 guest

cron
corner image
Valid XHTML   Valid CSS   w3c wai aa
GreenbarnWeb.com © 2001 - 2014
corner image