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installer failing at step 5

installer failing at step 5

Postby nigel » 29 Jul 2012 07:27

I am getting the following error at step 5 of the installer:

The installer failed to receive an XML response from the ClickCartPro Central Server.

This happens on 2 separate xcs installs

Nigel
nigel
 
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Re: installer failing at step 5

Postby GreenbarnWeb » 29 Jul 2012 08:53

Hi Nigel,
The XCS central server was moved to a new server last night and we had a small problem, all fixed know.
Howard Galpin
http://www.greenbarnweb.com
http://www.clickcartpro.co.uk - UK Customised version
http://www.clickcartpro.eu.com - European Customised version
GreenbarnWeb
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Re: installer failing at step 5

Postby kpryan01 » 02 Jan 2019 16:44

Howard,
Re-installing on www.broadleigh-bulbs-spring.co.uk and got this error:

The installer could not communicate with the ClickCartPro Central Server. This may be the result of an Internet connectivity problem. Error Information: A request was made to connect to a remote URL, however there was a general cURL error while processing the request. URL: http://www.clickcartprohome.co.uk/gbu/central.php

Regards,

kevin
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Posts: 43
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Re: installer failing at step 5

Postby kpryan01 » 03 Jan 2019 17:11

Howard,
I've chased Pickaweb Tech Support who say....

cURL is enabled on the server. And we are unable to access http://www.clickcartprohome.co.uk/gbu/central.php on the browser from our end. Please check if the link you are trying to access is correct.

Regards,

Kevin
kpryan01
 
Posts: 43
Joined: 26 Aug 2013 16:20

Re: installer failing at step 5

Postby GreenbarnWeb » 08 Jan 2019 12:01

Hi Kevin,

This is to do with your web host, they need to fix the connection.

Regards
Howard Galpin
Howard Galpin
http://www.greenbarnweb.com
http://www.clickcartpro.co.uk - UK Customised version
http://www.clickcartpro.eu.com - European Customised version
GreenbarnWeb
Site Admin
 
Posts: 1338
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Re: installer failing at step 5

Postby kpryan01 » 09 Jan 2019 14:58

Hi Howard,
I moved the installation of www.kpr-test-three.co.uk (my dev site) to UK Cheapest and hit the same error as Pickaweb at Installation step 5. Surely two web hosts can't have the same cURL issue?

Kevin
kpryan01
 
Posts: 43
Joined: 26 Aug 2013 16:20

Re: installer failing at step 5

Postby GreenbarnWeb » 09 Jan 2019 17:09

Hi Kevin,

I have fixed that problem, when I tested last time it was on the wrong install.

Regards
Howard Galpin
Howard Galpin
http://www.greenbarnweb.com
http://www.clickcartpro.co.uk - UK Customised version
http://www.clickcartpro.eu.com - European Customised version
GreenbarnWeb
Site Admin
 
Posts: 1338
Joined: 29 Jul 2009 10:58

Re: installer failing at step 5

Postby kpryan01 » 10 Jan 2019 15:55

Hi Howard,
Fixed!

Many Thanks,

Kevin
kpryan01
 
Posts: 43
Joined: 26 Aug 2013 16:20


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